New regulations have identified the need for current crowd controllers to have the ability to manage conflict and minimise harm to patrons whenever necessary.  To ensure that crowd controllers are trained in the latest techniques in these areas, crowd controllers will be required to undertake the following units of competency every three years:

CPPSEC3002A  -  Manage conflict through negotiation (R)

CPPSEC3013A  -  Control persons using empty handed techniques (R)

HLTFA301B         -  Apply First Aid (R)

Course Information

The BARS Short Course fulfils this legislative requirement whilst offering this professional development course that's specifically designed for crowd controllers throughout Queensland.   Our course is separated into two parts that deal with the theory and practical skills required in the Queensland Crowd Control industry. 

PART A

A self paced correspondence course with on-line tutorial support available to assist participants gain the underpinning knowledge necessary to successfully complete Part B .  Once course fees have been received the enrolled participant will be forwarded all course material at least 10 days prior to the face-to-face component along with a welcome link that gives the participant access on-line tutorial support and additional resources.

Further, participants will be advised of a 4 hour optional tutorial session with the nominated facilitator that will be held prior to the face-to-face component.  Participants can speak to the facilitator over the phone, on e-mail or through the use of our own unique on-line chat facility where 4 person can hook up on-line for a webcam conference.

NOTE:

Participants will NOT be able to attend the face-to-face component (Part B) without completing the self paced correspondence component (Part A).

PART B

During this face to face day component participants will receive instruction relating to legislative requirements, first aid, communication techniques, basic document examination and control, restrain & removal techniques depending on the unit of competency chosen.

The face-to-face component allows participants to take part in role-plays, scenario enactments, group discussions and demonstrations that create an excellent and variety based learning environment.

Pre-requites

Participants should have completed their Certificate II Security Operations.  Further, all participants should also have basic language, literacy and numeracy skills and are required to identify if they require language, literacy and numeracy support prior to enrolment.

Participant can also ask for language, literacy and numeracy support during the delivery if they find they are experiencing difficulties.   For more information on the policies and procedures that will relate to your training experience please view the BARS Training Australia Student Handbook (view handbook)

Schedule of Fees

The scheduled fee will be paid in full on enrolment and prior to the commencement of the training program.  All fees paid will be issued with an acknowledgement receipt/tax invoice via email as proof of receipt of monies paid for access to course material and on-line tutorial support.

HLTFA301B - Apply First Aid - $100 per participant

PRSS0305A - Manage Conflict through Negotiation - $80 per participant

PRSS0316A - Control Persons using Empty Hand Techniques - $80 per participant

PRSS0305A - Manage Conflict through Negotiation, AND

PRSS0316A - Control Persons using Empty Hand Techniques - $150 per participant

HLTFA301B - Apply First Aid, AND

PRSS0305A - Manage Conflict through Negotiation, AND

PRSS0316A - Control Persons using Empty Hand Techniques - $240 per participant

All training will be conducted in an appropriate training venue throughout Queensland with all required training equipment supplied by BARS Training Australia as published on the BARS Training website. 

Recognition of Prior Learning (RPL)

Recognition of Prior Learning (RPL) is the acknowledgment of skills and knowledge held by an individual as a result of formal training, work experience and /or life experience. If you believe that you already possess some or all of the learning outcomes contained in this course and you can demonstrate current competency, then you can apply for RPL.  To register for RPL you simply contact BARS Training Australia on (07) 55 290834 during office hours.

Enrolments

Enrolment occurs through online registration and payment of course fees.  Your details are captured and stored securely, with the results of your training being linked to this enrolment information.

Refunds

All requests for refunds are to be made in writing on a Refund Request this form that needs to be accompanied by supporting documentation where applicable. This form can be obtained by contacting the BARS Training Australia on 0414 527 800 or (07) 55 290834 during office hours.

NOTE

Participants are responsible for reading all relevant materials provided on the website including the BARS Training Australia Student Handbook and the information about courses prior to enrolment. Once participants have entered their details it will be accepted by all parties that they have read the Student Handbook and agree with all the Terms and Conditions prior to commencing their training.

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